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FAQ

To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions

Library

How long does it take to get a library card?

Our librarian will be able to supply you with a new library card the same day you apply.

Are electronic books available?

Yes

Does the Library have

We do offer "story time" for younger children!  Give us a call if the current schedule is not posted.

Does the library have a meeting room for rent?

Yes, please contact us for more information at #515-827-5112.

City Hall

What hours is City Hall open?

City Hall is open from 9am - 5pm daily.

What is the fax number to City Hall?

Our fax number is the same as our phone number - #515-827-5425.

Ordinances

Is there a dog ordinance?

Yes, the City of Jewell has an extensive animal control ordinance.  Please read and comply with the ordinance.  If you have any questions, please contact the Police Department at #515-827-5477.

May I burn trash or leaves inside the city limits?

No, the City of Jewell does not allow opening burning of trash or leaves.  

When do I have to have my sidewalk cleared after it snows?

Per City Ordinance, your sidewalk must be cleared of snow and ice within 24 hours after the snow stops. 

Application Process

I am interested in applying for a job with the City of Jewell, what do I do?

You will need to fill out an application if available.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Jewell hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

Building Permits & Inspections

What is the process for getting a building permit?

Take a moment to read all required information provided. Then print and fill out the building permit application form and return to city hall.  Should you have any additional questions, please feel free to give us a call or send us an email.  We will be happy to help you.

Will I need a building permit if I build a fence?

Yes

If I build a new garage, will I need a building permit?

Yes

If I replace my roof and window, will I need a building permit?

No, general home improvements like this do not require a building permit.  If you enclose a porch or add a deck / anything that will increase the square footage of you home/property, will require a building permit.  

Police Department

Where is the Police Department located?

The EJS Police Department has an office at the City Hall in Jewell at 701 Main Street.  Their entrance is off King Street.

Sanitation & Recycling

When are the garbage collection days for my street?

Trash is picked up on every Friday for north/south streets and on every Monday for east/west streets.  Recycling is picked up the first and third Friday of each month. 

What items can I recycle?

Please see the attached list of approved items.

Water Utilities

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect.  Just call City Hall at #515-827-5425 and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact City Hall at #515-827-5425. 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call City Hall at #515-827-5425 and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call City Hall at #515-827-5425 and we will help you solve the problem.

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

All elections are conducted at South Hamilton High School, 415 Division Street.  

Planning & Inspections

When do I have to fill out and pay for a building permit?

If you are adding any of the following, you will be required to complete a building permit:

1) New home

2) New garage

3) New fence

4) New shed 

5) Enclosing a porch or adding a deck / anything that will increase the square footage of your home

Please call City Hall before starting any new projects!

I am replacing the roof and windows, will I need a building permit?

If you are doing general home improvements that do not increase the square footage of your home, a building permit is not required.